Free Shipping for all Order of 1,000 birr
Ordering and Products
To place an order, simply browse our catalog, select the desired products, and add them to your cart. Then proceed to checkout, where you’ll enter your shipping information and payment details.
We accept various payment methods, including credit/debit cards, digital wallets, and online payment platforms. You can view the full list of accepted payment options during the checkout process.
Order changes or cancellations can be made before the order is shipped. Please contact our customer support team immediately with your request, and we’ll assist you accordingly.
You can track your order by logging into your account and navigating to the “Order History” section. There, you’ll find real-time updates on your order’s status and tracking information.
In the rare event that you receive a damaged product, please contact our customer support team within [specific time frame] of receiving the item. We will arrange for a replacement or refund as necessary.
Prescription and Medications:
Yes, for prescription medications, a valid prescription from a licensed healthcare provider is required. You can upload your prescription during the ordering process.
During the checkout process, you will have the option to upload a scanned copy or a clear photo of your prescription. Our team will review and verify it.
Yes, we offer convenient prescription refills through your account. Simply log in, go to the “Prescriptions” section, and follow the prompts to request a refill.
Yes, we offer generic medications that are FDA-approved and equivalent in quality and effectiveness to their brand-name counterparts. They can often be more cost-effective.
If you have questions or concerns about medication side effects, consult your healthcare provider or our online pharmacy team for guidance and information.
Shipping and Delivery:
We offer delivery to [list of regions/countries] and continuously expand our coverage. You can check if we deliver to your location during the checkout process
Shipping costs vary depending on your location, the weight of your order, and the chosen shipping method. You’ll see the shipping fees during the checkout process.
Estimated delivery times vary depending on your location and the chosen shipping method. You can find estimated delivery times at checkout.
Yes, we offer international shipping to select countries. You can check if we deliver to your country during the checkout process.
Changes to the shipping address can be made before the order is shipped. Please contact our customer support team immediately with your request, and we’ll assist you accordingly.
Account and Privacy:
To create an account, click on “Sign Up” or “Register” on our website’s homepage. Follow the prompts to provide your information and set up your account.
Yes, we take privacy seriously. Your personal and medical information is securely stored and treated with the utmost confidentiality. For more details, please review our Privacy Policy.
If you forget your password or experience login issues, click on “Forgot Password” on the login page. You’ll receive instructions to reset your password.
You can update your account information, including contact details and preferences, by logging into your account and accessing the “Profile” or “Account Settings” section.
Yes, we may send promotional emails with exclusive offers and updates. You can manage your email preferences by logging into your account and adjusting your communication settings or by clicking the “Unsubscribe” link in our emails.